A new AI-powered chatbot from CNH is revolutionizing customer support for dealers, streamlining the way they assist with repairs and machine diagnostics. The CNH AI Tech Assistant is already making a big impact at over 300 authorized agriculture and construction dealer groups across North America, Australia, and New Zealand, with plans for global expansion.
This innovative tool works by simulating real-time conversations to deliver quick, accurate diagnoses and repair plans for machines from CNH’s well-known brands. Developed with valuable feedback from dealers, the AI Tech Assistant helps technicians save time on repairs by providing immediate answers to technical questions.
“The AI Tech Assistant is a game-changer,” says Rosella Risso, Head of Agriculture Parts & Service at CNH. “It marks a new direction for tool development, creating an intuitive solution that directly addresses dealer needs. Our mission in the Global Parts & Service team is to simplify repair processes, reduce downtime, and boost customer satisfaction with their machines.”
With its ability to enhance efficiency and improve service quality, the CNH AI Tech Assistant is setting a new standard for the industry, making repairs quicker and easier, and ensuring customers stay satisfied with their equipment.
